FAQ
Frequently asked questions
How do I place an order?
Order directly through the website, or message us on WhatsApp — we reply within minutes. For custom requests, WhatsApp is the fastest way to reach us.
When will my flowers arrive?
Every arrangement is made to order. We buy your flowers fresh from the wholesale market on the morning of delivery — order before 6pm and your order will arrive within 2 hours, or order after, and your bouquet arrives tomorrow. Need it for a specific date? Choose it at checkout.
Where do you deliver?
We deliver across Dubai. Delivery is included in the price — no hidden fees.
Will my bouquet look exactly like the photo?
Flowers are living things — stem sizes and shades vary slightly with the season. Your arrangement will always follow the same composition, colour palette, and size as the photo, made with the freshest stems available that morning.
Can I customise a bouquet?
Yes. Message us on WhatsApp with your colours, occasion, and budget, and we'll design something just for you.
Can I add a card or a message?
Of course — add your message at checkout and we'll include it on a handwritten card, free of charge.
Can it be a surprise?
Absolutely. We can coordinate timing with you on WhatsApp and keep the sender anonymous if you wish.
How do I keep my flowers fresh?
Trim the stems at an angle, use clean cool water, change it daily, and keep the arrangement away from direct sunlight and AC drafts. Most of our flowers last 5–7 days with simple care.
What is your cancellation policy?
Because every arrangement is made to order with flowers bought specifically for you, orders can be cancelled or changed up to 24 hours before delivery. After that, the flowers have already been purchased and the order is final.