Refund policy

All our arrangements are made to order with fresh flowers purchased specifically for you. Due to the perishable nature of fresh flowers, arrangements cannot be returned or exchanged.

Cancellations. Orders may be cancelled or modified up to 24 hours before the scheduled delivery for a full refund. Cancellations made within 24 hours of delivery are non-refundable, as the flowers have already been purchased for your order.

Quality guarantee. If your flowers arrive damaged or in poor condition, please contact us within 24 hours of delivery with photos of the arrangement. We will offer a replacement or a refund at our discretion. Natural variation in colour, stem size, or bloom openness is not considered a defect.

Refunds, when approved, are issued to the original payment method and may take 5–10 business days to appear, depending on your bank.